Move it to an existing broadband or Premium email account.The user of the de-linked email address will then have the following options: We'll then send an email notification to the user of the email address so they can take action to keep their email access.Next select the email address or addresses you want to delink and confirm.Premium email customers will need to select the Premium Mail link and then Manage.If you've got broadband with BT, select Your products, then scroll down to the Email tile and select the link to Manage.If you no longer want the email address to be linked to your account, you can delink it: If you've given an email address to another person and they've linked it to their BT ID, it will still show on your account and count as one of your 11 available email addresses. The contents of the mailbox will not be available. You can however for up to 3 years after its deletion, re-use the email address. After 60 days, the contents of the mailbox will be permanently deleted and can't be recovered. When an email address is deleted, you won’t be able to log into it.įor 60 days, the deleted email address can be reactivated by the BT ID account holder via MyBT. The account holder will only see the option to delete if the email address is linked to their BT ID. The email address has been deleted following a period of inactivity (BT usage policy).The Premium email service has been ceased.The user of the email address deletes it.Delinking will be the only option for an email address that's been gifted to another person.The account holder no longer wants the email address linked to their billing account.
The email address has been given to another person, is linked to their BT ID, but your billing account.
What's the difference between delinking and deleting? If you use our Standard or Premium email product, you can delink or delete an email address you no longer want at any time. A gifted email address will remain linked to your billing account but becomes the sole responsibility of the person you've given it to. If you're the account holder, you can create up to 11 email addresses for your personal use or to give to another person.
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